Cancellation

• The deposit sent for the reservation is non-refundable.
• In case of cancellation up to the 30th day before the start of the trip, the customer has to pay 30% of the total cost of the trip.
• If it happens between the 29th day before the start of the trip and the day of the start of the trip, or if the customer does not arrive at all, the customer has to pay 100% of the trip price.
• If the customer pays the full amount of the villa/apart/apartment fees to ÜNSALLAR OTELCİLİK TURİZM İNŞAAT LTD. by his/her request (by EFT or by money order or by Credit Card Payment or in advance or by Mail Order method), 30% (thirty percent) of the price paid will be burned in cancellations made until 30 days from the time of payment to the villa/apart/apartment. The remaining 70% (seventy percent) will be refunded to the account number you will notify. Shipping costs will also be deducted from this money. Because 30% (thirty percent) of this amount has been made as a prepayment to the villa/apart/apartment owner.
• If the cancellation of the reservation takes place 30 days or less before the date of entry to the villa/apart/apartment or if you do not enter the villa/apart/apartment and do not stay in the villa/apart/apartment at all, the total travel fee you have paid will not be refunded to the customer.
• ÜNSALLAR OTELCİLİK TURİZM İNŞAAT LTD. ŞTİ., the Republic of Turkey, the State of Turkey, the financial loss, commission fee, etc., which will be imposed by the bank or banks. such burdens are deducted from the money to be returned to the customer.
• For any reason, if the villa/apart/apartment reservation is canceled by ÜNSALLAR OTELCİLİK TURİZM İNŞAAT LTD. ŞTİ., this situation will be notified to the customer as soon as possible. If there is an equivalent villa/apart/apartment available on the same dates in our portfolio, it will be offered to the customer. In cases where the customer does not approve and does not fall under the "force majeure" clause, the money received will be returned to the customer.
• In addition, for some of our villas/apart/apartments (specified on the villa/apart/apartment internet detail page), the entire deposit paid and the total villa/apart/apartment rental fee for these villas/apart/apartments (specified on the villa/apart/apartment internet detail page; for villas/apart/apartments/apartments where the entire villa rental fee must be paid 30 days before or 60 days before the reservation date) will be collected from the customer. Even if the reservation is canceled, no fee will be refunded.
• If the customer fails to make the remaining payment on time, ÜNSALLAR OTELCİLİK TURİZM İNŞAAT LTD. ŞTİ. reserves the right to cancel the reservation in question, not to refund the previously paid fee, and to receive another reservation for this villa/apartment/flat.
• Reservation cancellations can be made in writing (by e-mail or registered letter with return receipt). There is no validity of reservation cancellations made by talking by phone. Reservation cancellations, ÜNSALLAR OTELCİLİK TURİZM İNŞAAT LTD. ŞTİ. ’s handwriting is valid from the moment it arrives. ÜNSALLAR OTELCİLİK TURİZM İNŞAAT LTD. ŞTİ. cannot be held responsible for the non-use of the villa/apartment/flat, provided that the villa/apartment/flat is valid from the confirmation of the reservation with the express declaration of the parties of this contract, including a reason arising from the fault of the customer or the termination of the contract without proper written notice. All of the price shown in the contract becomes due and payable on the agreed delivery date of the villa/apartment/flat, ÜNSALLAR OTELCİLİK TURİZM İNŞAAT LTD. all legal rights of ŞTİ. in this respect are reserved.

For more detailed information, please visit our Rental Agreement page...